At Venus Emporio, customer satisfaction is our priority. We strive to provide premium luxury products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
We accept returns for eligible products under the following conditions:
Products that do not meet these conditions may not qualify for a return or refund.
For hygiene, safety, or other business reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
If you receive:
Please contact us within 48 hours of delivery with:
Once verified, we will arrange a replacement, exchange, or refund, depending on the situation.
To initiate a return:
Returns sent without prior approval may not be accepted.
Once your returned product is received and inspected:
You will be notified of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Refunds are generally completed within 7–10 business days, depending on your payment provider or bank.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
Eligible products may be exchanged for:
A different size
A different color (subject to availability)
The same product if it is defective or damaged
Exchange requests are subject to product availability.
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.
If the return is due to:
Venus Emporio will bear the return shipping cost.
For returns requested for personal reasons (such as a change of mind), the customer may be responsible for the return shipping charges, unless otherwise stated.
Refunds may be declined if:
For any questions regarding returns, exchanges, or refunds, please contact us:
Venus Emporio
Email: support@venusemporio.com
Phone: +91 XXXXXXXXXX
Address: Delhi
